Return and Refund Policy
At Kate Karl, we want you to feel confident with every purchase. If you’re not completely satisfied with your order, we’re here to help make the return process simple and straightforward.
Changed Your Mind?
You can request a return within 30 days of receiving your order, provided the handbag is unused, in its original condition, and returned with all original packaging, tags, and accessories.
To qualify for a return:
- The handbag must be unused and free from signs of wear, stains, scratches, or damage.
- Original tags, protective packaging, and accessories must be included.
- Proof of purchase or a valid order number is required.
Items showing signs of use, damage caused after delivery, or missing original components may not qualify for a return. Items clearly marked as final sale are non-returnable unless required by applicable law.
How to Return an Item
- Contact our customer support team through our Contact Page within 30 days of delivery, providing your order number and reason for the return.
- Our team will review your request and provide the return address and instructions.
- Pack the handbag securely in its original packaging and send it using a trackable shipping service.
For change-of-mind returns, customers are responsible for return shipping costs. We recommend keeping your tracking details until your return has been received.
Please do not send items back without first contacting our support team.
Damaged, Defective, or Incorrect Items
Every Kate Karl handbag is carefully checked before dispatch. However, if your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photographs showing the issue and the packaging.
Once the issue has been verified, we’ll arrange a suitable replacement or refund at no additional cost to you, including any necessary return shipping.
Exchanges
If you’ve received a defective or incorrect handbag, we’ll be happy to assist with a replacement, subject to availability.
If you’d prefer a different color or design, please request a return for your original purchase and place a new order for your preferred item. Standard return conditions and shipping charges will apply.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval of your refund.
Approved refunds will be processed to your original payment method within 14 days of inspection and approval. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Original shipping charges are non-refundable for change-of-mind returns unless otherwise required by law. If your return is due to our error or a defective product, eligible shipping charges will also be refunded.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible after placing it.
We’ll do our best to accommodate your request before the order has been dispatched. Once an order has shipped, it cannot be canceled and must follow our standard return process.
Need Help?
For any questions about returns, exchanges, or refunds, please reach out through our Contact Page.
We’re always happy to assist and want every Kate Karl shopping experience to be a positive one.
This policy does not affect any consumer rights available under applicable law.